Customer Refund

From eStream Software

Menu: Customer | Customer Refund...

Introduction

  • To payback the refund for the amount over paid by customer.
  • To off-set against the unapplied amount for Customer Payment and Credit Note.
Cust refund browse.png

Customer Refund - Basic Entry

1. Click on New button.
2. See the New Customer Refund entry form screenshot below.
Cust refund new.png
3. Select the Customer Code. Direct key-in and search by either customer code or name.
4. Select the Payment Method (bank or cash account) in Payment by.
5. Enter the Refund Amount (follow the bank account currency).
6. Tick to knock-off the payment that you want to refund
7. Below is the example of the entry created:
Cust refund new2.png
Double Entry will be:-
                                    DR         CR
 Customer Control Acc       RM10.00
 Bank Acc                              RM10.00


8. Enter Bank Charges if there is a bank charges.
Cust refund new3.png
9. Lets said the bank charges = Rm1.00, therefore the double entry posting will be:-
                                    DR         CR
 Bank Charges                   RM1.00
 Bank Account                              RM1.00


10. Enter the cheque number, cash or TT into Cheque No. field.
Cust refund new4.png

Customer Refund - Knock-Off

Purpose to knock-off the invoices

1. To show the outstanding invoices in Customer Aging Report.
2. To indicate the refund knock-off the invoices in Customer Statement.

Document Knock-Off

1. You can tick on the outstanding documents.
2. Unapplied Amt will be reduced by the knock-off amount ticked.
Cust refund new5.png

Partial Knock-Off

1. You can enter the knock-off amount into Pay column (auto tick).
2. Unapplied Amt will be reduced by the knock-off amount entered.
Cust refund new6.png

Random Knock-Off

1. You can click on the Pay column. It will auto tick on the outstanding documents.
2. Unapplied Amt will be reduced according to the outstanding balance.
Customer-Customer Refund-08.png
Note:
Refund unapplied amount shows the customer refund amount not allocated/knock-off against any unapplied amount in customer payment and credit note.

Customer Refund - Attachment

  • It is very useful to attach any supporting documents.
  • In future, you able to retrieve and refer the attachment file easily.
1. You have to point to the attachment section.
2. Click on ( + ) button to insert the filename path.
3. See the sample screenshot below.
Cust refund new7.png

Customer Refund - Note

1. Click on the Note section (on the LEFT side bar).
2. RIGHT click it, you will see the Rich Text Editor pop-up.

Center

3. You can start key-in the note. See the example screenshot below.
4. Click on X button to save and exit the Rich Text Editor.

Center

5. You will get prompted the Save changes? message. Click YES to save it.

Customer Invoice-Note2.jpg

Customer Refund - Description

  • To show the customer refund description in the Customer Statement, eg. Refund For CN-00002 & OR-00004.
Customer-Customer Refund-11.jpg


  • Sample of customer statement screenshot below.
Customer-Customer Refund-11b.jpg


See Also