Customer Credit Note

From eStream Software

Menu: Customer | Customer Credit Note...


  • Credit note is use to reduce and offset the outstanding invoices or debit note.
  • For those Credit Note created from Sales module, you are require to offset against the outstanding Invoices/Debit Note here.
  • You can check any unapplied amount for a credit note. Unapplied amount meaning the credit note amount must find the invoice / debit note to knock-off.
Cust Credit Note-Browse.png
Button Type Description
New CN To use Credit Note Running Number
New JE To use Journal Entry Running Number

Customer Credit Note - Entry

1. Click on New CN button.
2. See the New Customer Credit Note entry form screenshot below.
Cust Credit Note-New.png

3. Select the Customer Code. You direct key-in and search by either customer code or name.
4. Input the Sales A/c and amount to be debit.
5. Below is the example of the entry created:
6. Below is the example of the entry created:
Cust Credit Note-New2.png
Double Entry will be:-
                                  DR         CR
 Sales / Returned Inwards   RM10.00
 Customer Control Acc                  RM10.00

Unapplied Amount

  • Unapplied amount shows the credit note amount not allocated/knock-off against any outstanding invoices and debit note.
  • It will remains in customer aging report show as negative amount (-).
Cust Credit Note-Unapplied.png

Document Knock-off

1. To knock-off the outstanding invoice/debit note, TICK the checkbox beside the pay column.
2. You can direct input the pay amount into pay column.
Cust Credit Note-knockoff.png

Partial Knock-Off

1. You can enter the knock-off amount into Pay column (auto tick).
2. Unapplied Amt will be reduced by the knock-off amount entered.
Cust Credit Note-knockoff2.png

Random Knock-Off

1. You can click on the Pay column. It will auto tick on the outstanding documents.
2. Unapplied Amt will be reduced according to the outstanding balance.
Cust Credit Note-knockoff3.png

Customer Credit Note - Project

  • There are 2 types of project you need to be take note.
  1. Document Project => It represent the project for a document to be credit.
  2. Detail Project => It represent the project for individual GL Account to be debit.
  • For document project, you need to point to MORE section (on the left side bar).
Cust Credit Note-Project.png
  • For detail project, you have to insert the project column out from Field Chooser.
Cust Credit Note-Project2.png

Customer Credit Note - Attachment

  • It is very useful to attach any supporting documents to a credit note.
  • In future, you able to retrieve and refer the attachment file easily.
1. You have to point to the attachment section.
2. Click on ( + ) button to insert the filename path.
3. See the sample screenshot below.
Cust credit note-attach.png

Customer Credit Note - Note

1. Click on the Note section (on the LEFT side bar).
2. RIGHT click it, you will see the Rich Text Editor pop-up.
3. You can start key-in the note. See the example screenshot below.
4. Click on X button to save and exit the Rich Text Editor.
Customer Credit Note-Note.jpg
5. You will get prompted the Save changes? message. Click YES to save it.
Customer Credit Note-Note2.jpg

Customer Credit Note - C/N Description

1. To show the document description in Customer Statement, eg. Sales Returned.
2. Sample of customer statement screenshot below.
Customer Credit Note -Description.png
Customer Credit Note -Description2.png

Foreign Exchange Currency Gain/Loss

  • Difference in the foreign currency exchange rate will AUTO post the FOREX Gain/Loss entry into GL.
  • Posting date can be changed to reflect the FOREX Gain/Loss for a month.
Customer Credit Note-FOREX Gain Loss.jpg

See also