Customer Refund

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Introduction

• To payback the refund for the amount over paid by customer.
• To off-set against the unapplied amount for Customer Payment and Credit Note.

Customer Refund - Basic Entry

1. Click on New button.

2. See the New Customer Refund entry form screenshot below.

3. Select the Customer Code. Direct key-in and search by either customer code or name.

4. Select the Payment Method (bank or cash account) in Payment by.

5. Enter the Refund Amount (follow the bank account currency).

6. Tick to knock-off the payment that you want to refund

7. Below is the example of the entry created:

Double Entry will be:-
                                    DR         CR
 Customer Control Acc       RM10.00
 Bank Acc                              RM10.00

8. Enter Bank Charges if there is a bank charges.

9. Lets said the bank charges = Rm1.00, therefore the double entry posting will be:-

                                    DR         CR
 Bank Charges                   RM1.00
 Bank Account                              RM1.00

10. Enter the cheque number, cash or TT into Cheque No. field.

Customer Refund - Knock-Off

Purpose to knock-off the invoices:

1. To show the outstanding invoices in Customer Aging Report.

2. To indicate the refund knock-off the invoices in Customer Statement.

Partial Knock-Off

1. You can enter the knock-off amount into Pay column (auto tick).

2. Unapplied Amt will be reduced by the knock-off amount entered.

File:Customer-Customer Refund-06.jpg

Document Knock-Off

1. You can tick on the outstanding documents.

2. Unapplied Amt will be reduced by the knock-off amount ticked.

File:Customer-Customer Refund-07.jpg

Random Knock-Off

1. You can click on the Pay column. It will auto tick on the outstanding documents.

2. Unapplied Amt will be reduced according to the outstanding balance.

File:Customer-Customer Refund-08.jpg

Note:
Refund unapplied amount shows the customer refund amount not allocated/knock-off against any unapplied amount in customer payment and credit note.

Customer Refund - Attachment

• It is very useful to attach any supporting documents.
• In future, you able to retrieve and refer the attachment file easily.

File:Customer-Customer Refund-09.jpg

1. You have to point to the attachment section.

2. Click on ( + ) button to insert the filename path.

3. See the sample screenshot below.

File:Customer-Customer Refund-09b.jpg

Customer Refund - Note

1. Click on the Note section (on the LEFT side bar).
2. RIGHT click it, you will see the Rich Text Editor pop-up.

3. You can start key-in the note. See the example screenshot below.
4. Click on X button to save and exit the Rich Text Editor.

5. You will get prompted the Save changes? message. Click YES to save it.

Customer Refund - Description

• To show the customer refund description in the Customer Statement, eg. Refund For CN-00002 & OR-00004.
  

• Sample of customer statement screenshot below.

See Also

• Customer Payment
• Customer Credit Note