Customer Refund: Difference between revisions

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==Introduction==
==Introduction==
* To refund the amount over paid.  
* To payback the refund for the amount over paid by customer.  
* To off-set against the unapplied amount for Customer Payment and Credit Note.
* To off-set against the unapplied amount for Customer Payment and Credit Note.


::[[File:Customer-Customer Refund-01.jpg|640px]]
[[File:cust refund browse.png|800px|center]]
 
<br />


==Customer Refund - Basic Entry==
==Customer Refund - Basic Entry==
:1. Click on '''New''' button. <br />
:1. Click on '''New''' button.  
:2. See the New Customer Refund entry form screenshot below.<br />
:2. See the New Customer Refund entry form screenshot below.
::[[File:Customer-Customer Refund-02.jpg|640px]]
[[File:cust refund new.png|800px|center]]
<br />
:3. Select the Customer Code. Direct key-in and search by either '''customer code''' or '''name'''.
 
:4. Select the '''Payment Method''' (bank or cash account) in '''Payment by'''.
:3. Select the Customer Code. Direct key-in and search by either '''customer code''' or '''name'''.<br />
:5. Enter the '''Refund Amount''' (follow the bank account currency).
:4. Select the '''Payment Method''' (bank or cash account) in '''Payment by'''.<br />
:6. Tick to knock-off the payment that you want to refund
:5. Enter the '''Paid Amount''' (follow the bank account currency).<br />
:7. Below is the example of the entry created:
:6. Below is the example of the entry created:<br />
[[File:cust refund new2.png|800px|center]]
::[[File:Customer-Customer Refund-03.jpg|640px]]<br />


  Double Entry will be:-
  Double Entry will be:-
                                     DR        CR
                                     DR        CR
   Customer Control Acc      RM2,500.00
   Customer Control Acc      RM10.00
   Bank Acc                              RM2,500.00
   Bank Acc                              RM10.00
<br />
 


:7. Enter '''Bank Charges''' if there is a bank charges.
:8. Enter '''Bank Charges''' if there is a bank charges.
::[[File:Customer-Customer Refund-04.jpg|640px]]<br />
[[File:cust refund new3.png|800px|center]]


:8. It will auto post the following double entry:-
:9. Lets said the bank charges = Rm1.00, therefore the double entry posting will be:-
                                     DR        CR
                                     DR        CR
   Bank Charges                  RM2.00
   Bank Charges                  RM1.00
   Bank Account                              RM2.00
   Bank Account                              RM1.00
<br />
 


:9. Enter the cheque number, cash or TT into '''Cheque No.''' field.
:10. Enter the cheque number, cash or TT into '''Cheque No.''' field.
::[[File:Customer-Customer Refund-05.jpg|640px]]<br />
[[File:cust refund new4.png|800px|center]]


==Customer Refund - Knock-Off==
==Customer Refund - Knock-Off==
:Purpose to knock-off the invoices:
Purpose to knock-off the invoices
::1. To show the outstanding invoices in '''Customer Aging Report'''.
:1. To show the outstanding invoices in '''Customer Aging Report'''.
::2. To indicate the refund knock-off the invoices in '''Customer Statement'''.
:2. To indicate the refund knock-off the invoices in '''Customer Statement'''.
<br />
 
===Document Knock-Off===
:1. You can tick on the outstanding documents.
:2. '''Unapplied Amt''' will be reduced by the knock-off amount ticked.
[[File:cust refund new5.png|800px|center]]


===Partial Knock-Off===
===Partial Knock-Off===
:1. You can enter the '''knock-off amount''' into '''Pay''' column (auto tick).
:1. You can enter the '''knock-off amount''' into '''Pay''' column (auto tick).
:2. '''Unapplied Amt''' will be reduced by the knock-off amount entered.
:2. '''Unapplied Amt''' will be reduced by the knock-off amount entered.
::[[File:Customer-Customer Refund-06.jpg|640px]]
[[File:cust refund new6.png|800px|center]]
<br />
 
===Document Knock-Off===
:1. You can tick on the outstanding documents.
:2. '''Unapplied Amt''' will be reduced by the knock-off amount ticked.
::[[File:Customer-Customer Refund-07.jpg|640px]]
<br />


===Random Knock-Off===
===Random Knock-Off===
:1. You can click on the '''Pay''' column. It will auto tick on the outstanding documents.  
:1. You can click on the '''Pay''' column. It will auto tick on the outstanding documents.  
:2. '''Unapplied Amt''' will be reduced according to the outstanding balance.
:2. '''Unapplied Amt''' will be reduced according to the outstanding balance.
::[[File:Customer-Customer Refund-08.jpg|640px]]
[[File:Customer-Customer Refund-08.png|800px|center]]
<br />


  '''Note:'''
  '''Note:'''
  '''Unapplied amount''' shows the customer refund amount not allocated/knock-off against any outstanding invoices and debit note.
  '''Refund unapplied amount''' shows the customer refund amount not allocated/knock-off against any unapplied amount in customer payment and credit note.


==Customer Refund - Attachment==
==Customer Refund - Attachment==
* It is very useful to attach any supporting documents.  
* It is very useful to attach any supporting documents.  
* In future, you able to retrieve and refer the attachment file easily.
* In future, you able to retrieve and refer the attachment file easily.
::[[File:Customer-Customer Refund-09.jpg|640px]]
<br />


:1. You have to point to the attachment section.<br />
:1. You have to point to the attachment section.
:2. Click on ( + ) button to insert the filename path.<br />
:2. Click on ( + ) button to insert the filename path.
:3. See the sample screenshot below.<br />
:3. See the sample screenshot below.
::[[File:Customer-Customer Refund-09b.jpg|640px]]
[[File:cust refund new7.png|800px|center]]
<br />


==Customer Refund - Note==
==Customer Refund - Note==
1. Click on the Note section '''(on the LEFT side bar)'''.<br />
:1. Click on the Note section '''(on the LEFT side bar)'''.
2. '''RIGHT''' click it, you will see the '''Rich Text Editor''' pop-up.<br />
:2. '''RIGHT''' click it, you will see the '''Rich Text Editor''' pop-up.
::[[File:Customer-Customer Refund-10.jpg|640px]]
[[File:Customer-Customer Refund-10.jpg|800px|Center]]
3. You can start key-in the note. See the example screenshot below.<br />
:3. You can start key-in the note. See the example screenshot below.
4. Click on '''X''' button to save and exit the '''Rich Text Editor'''.<br />
:4. Click on '''X''' button to save and exit the '''Rich Text Editor'''.
::[[File:Customer-Customer Refund-10b.jpg|640px]]
[[File:Customer-Customer Refund-10b.jpg|800px|Center]]
<br />


5. You will get prompted the '''Save changes?''' message. Click '''YES''' to save it.
:5. You will get prompted the '''Save changes?''' message. Click '''YES''' to save it.
::[[File:Customer Invoice-Note2.jpg|400px]]
[[File:Customer Invoice-Note2.jpg|center]]
<br />


==Customer Refund - Description==
==Customer Refund - Description==
* To show the customer refund description in the Customer Statement, eg. '''Refund For Jan & Feb 2016'''.<br />
* To show the customer refund description in the Customer Statement, eg. '''Refund For CN-00002 & OR-00004'''.<br />
::[[File:Customer-Customer Refund-11.jpg|640px]]
::[[File:Customer-Customer Refund-11.jpg|640px]]
<br />
<br />
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<br />
<br />


==See Also===
==See Also==
* [https://wiki.sql.com.my/wiki/account4:Contents SQL Accounting]
* [[Print Customer Statement]]
* [[Customer Payment]]
* [[Customer Credit Note]]

Latest revision as of 04:14, 15 June 2021

Menu: Customer | Customer Refund...

Introduction

  • To payback the refund for the amount over paid by customer.
  • To off-set against the unapplied amount for Customer Payment and Credit Note.
Cust refund browse.png

Customer Refund - Basic Entry

1. Click on New button.
2. See the New Customer Refund entry form screenshot below.
Cust refund new.png
3. Select the Customer Code. Direct key-in and search by either customer code or name.
4. Select the Payment Method (bank or cash account) in Payment by.
5. Enter the Refund Amount (follow the bank account currency).
6. Tick to knock-off the payment that you want to refund
7. Below is the example of the entry created:
Cust refund new2.png
Double Entry will be:-
                                    DR         CR
 Customer Control Acc       RM10.00
 Bank Acc                              RM10.00


8. Enter Bank Charges if there is a bank charges.
Cust refund new3.png
9. Lets said the bank charges = Rm1.00, therefore the double entry posting will be:-
                                    DR         CR
 Bank Charges                   RM1.00
 Bank Account                              RM1.00


10. Enter the cheque number, cash or TT into Cheque No. field.
Cust refund new4.png

Customer Refund - Knock-Off

Purpose to knock-off the invoices

1. To show the outstanding invoices in Customer Aging Report.
2. To indicate the refund knock-off the invoices in Customer Statement.

Document Knock-Off

1. You can tick on the outstanding documents.
2. Unapplied Amt will be reduced by the knock-off amount ticked.
Cust refund new5.png

Partial Knock-Off

1. You can enter the knock-off amount into Pay column (auto tick).
2. Unapplied Amt will be reduced by the knock-off amount entered.
Cust refund new6.png

Random Knock-Off

1. You can click on the Pay column. It will auto tick on the outstanding documents.
2. Unapplied Amt will be reduced according to the outstanding balance.
Customer-Customer Refund-08.png
Note:
Refund unapplied amount shows the customer refund amount not allocated/knock-off against any unapplied amount in customer payment and credit note.

Customer Refund - Attachment

  • It is very useful to attach any supporting documents.
  • In future, you able to retrieve and refer the attachment file easily.
1. You have to point to the attachment section.
2. Click on ( + ) button to insert the filename path.
3. See the sample screenshot below.
Cust refund new7.png

Customer Refund - Note

1. Click on the Note section (on the LEFT side bar).
2. RIGHT click it, you will see the Rich Text Editor pop-up.

Center

3. You can start key-in the note. See the example screenshot below.
4. Click on X button to save and exit the Rich Text Editor.

Center

5. You will get prompted the Save changes? message. Click YES to save it.
Customer Invoice-Note2.jpg

Customer Refund - Description

  • To show the customer refund description in the Customer Statement, eg. Refund For CN-00002 & OR-00004.
Customer-Customer Refund-11.jpg


  • Sample of customer statement screenshot below.
Customer-Customer Refund-11b.jpg


See Also