FAQ E Commerce

Where & How do System Keep the Product Information?

Default all the eCommerce Product Information will keep in the Maintain Item | Alt Tab

Platform	Platform Field
Shopee	SKU Item ID
Lazada	Seller SKU Shop SKU
WooCommerce	SKU

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Why after Post & Refetch the Product & ItemCode become all duplicate?

It due to user had Set Same SKU at the eCommerce Platform for Diff product...

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How System Post the Shipping Fee Amount?

For Shopee it use following formula

shipping fee = (escrow + refund) - product price - commission - service - transaction

For Lazada & WooCommerce it direct get from the platform field

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Shopee - How system post when Shipping Fees charges higher than Seller Paid Amount cause escrow amount in negative?

System will Post to Sales CN and set Qty in Negative (In the Order Tab).

When Load in Income statement(.xls) files into Payment Tab, system will auto post to Customer Refund.

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Shopee - How system post for Order Cancelled with Posted Invoice?

This Normally happen when Buyer not at Home after few attempt send & seller decide to cancelled the Order

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How to handle Serial Number?

You can Use To Ship Status Post to Quotation first, then manually transfer to Invoice.

Make sure Enter the Invoice Doc No = Order No and Serial Number as well.

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How to do if I want to split different Platform Sales?

You can use Project Code for each Platform

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Lazada - How system Post Marketing Fees?

When load in Finance statement(.csv) file in Payment Tab (marketing fees without Order No).

System will post to Sales CN (Transaction Fee) and Customer Refund.

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Lazada - How system handle Reversal Item Price and Adjustment Item Charge?

System will Delete the CN once load payment file(if the lazada payment release more than Outstanding Invoice amount)

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How system handle Opening Invoice?

• users need to fetch & post the last 1-2 months orders (into sales invoice)
• during load payment, if system detect got before system conversion date will prompt red alert please sync all, you need right click check past invoice & post past invoice
• if future payment cycle have any adjustment related to past invoice, system will update both SL_IV(itemise detail) & AR_IV (DocAmt)

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Shopee - How system handle for Payment Withdraw?

May refer to eCommerce - Shopee - Payment & Withdrawal

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See also

• SQL Accounting