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: This Normally happen when Buyer not at Home after few attempt send & seller decide to cancelled the Order | : This Normally happen when Buyer not at Home after few attempt send & seller decide to cancelled the Order | ||
[[File:FAQ-EComm-02.png|center|800px]] | [[File:FAQ-EComm-02.png|center|800px]] | ||
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==How to handle Serial Number?== | |||
: You can Use '''To Ship''' Status Post to Quotation first, then manually transfer to Invoice. | |||
: Make sure Enter the <span style="color:#0000ff">Invoice Doc No = Order No</span> and Serial Number as well. | |||
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Revision as of 06:35, 27 July 2021
Where & How do System Keep the Product Information?
- Default all the eCommerce Product Information will keep in the Maintain Item | Alt Tab
| Platform | Platform Field |
|---|---|
| Shopee |
|
| Lazada |
|
| WooCommerce | SKU |
Why after Post & Refetch the Product & ItemCode become all duplicate?
- It due to user had Set Same SKU at the eCommerce Platform for Diff product...
How System Post the Shipping Fee Amount?
- For Shopee it use following formula
shipping fee = (escrow + refund) - product price - commission - service - transaction
- For Lazada & WooCommerce it direct get from the platform field
Shopee - How system post when Shipping Fees charges higher than Seller Paid Amount cause escrow amount in negative?
- System will Post to Sales CN and set Qty in Negative (In the Order Tab).
- When Load in Income statement(.xls) files into Payment Tab, system will auto post to Customer Refund.
Shopee - How system post for Order Cancelled with Posted Invoice?
- This Normally happen when Buyer not at Home after few attempt send & seller decide to cancelled the Order
How to handle Serial Number?
- You can Use To Ship Status Post to Quotation first, then manually transfer to Invoice.
- Make sure Enter the Invoice Doc No = Order No and Serial Number as well.