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* [https://seller.shopee.com.my/edu/home Shopee] | * [https://seller.shopee.com.my/edu/home Shopee] | ||
* [https://sellercenter.lazada.com.my/seller/helpcenter/ Lazada] | * [https://sellercenter.lazada.com.my/seller/helpcenter/ Lazada] | ||
* [https://docs.woocommerce.com/ WooCommerce] | |||
<div style="float: right;"> [[#top|[top]]]</div> | <div style="float: right;"> [[#top|[top]]]</div> | ||
Revision as of 10:31, 20 August 2021
Where & How do System Keep the Product Information?
- Default all the eCommerce Product Information will keep in the Maintain Item | Alt Tab
| Platform | Platform Field |
|---|---|
| Shopee |
|
| Lazada |
|
| WooCommerce | SKU |
| AddToCart |
|
What is the Max Character System allow to Keep in Stock Alternative?
- Max Character allow is 30
Why after Post & Refetch the Product & ItemCode become all duplicate?
- It due to user had Set Same SKU at the eCommerce Platform for Diff product...
How System Post the Shipping Fee Amount?
- For Shopee it use following formula
shipping fee = (escrow + refund) - product price - commission - service - transaction
- For Lazada & WooCommerce it direct get from the platform field
How to handle Serial Number?
- You can Use To Ship Status Post to Quotation first, then manually transfer to Invoice.
- Make sure Enter the Invoice Doc No = Order No and Serial Number as well.
How to do if I want to split different Platform Sales?
- You can use Project Code for each Platform
How system handle Opening Invoice?
- users need to fetch & post the last 1-2 months orders (into sales invoice)
- during load payment, if system detect got before system conversion date will prompt red alert please sync all, you need right click check past invoice & post past invoice
- if future payment cycle have any adjustment related to past invoice, system will update both SL_IV(itemise detail) & AR_IV (DocAmt)
Where to Download the Statement for each Platform?
May refer below link
What/which transaction will use for the Setting set?
| Field | Description |
|---|---|
| Shipping |
|
| Transaction |
|
| Voucher |
|
| Discount |
|
| Claim |
|
Where is the Help file for each Platform?
Shopee
How system post when Shipping Fees charges higher than Seller Paid Amount cause escrow amount in negative?
- System will Post to Sales CN and set Qty in Negative (In the Order Tab).
- When Load in Income statement(.xls) files into Payment Tab, system will auto post to Customer Refund.
How system post for Order Cancelled with Posted Invoice?
- This Normally happen when Buyer not at Home after few attempt send & seller decide to cancelled the Order
How system handle for Payment Withdraw?
Lazada
How system Post Marketing Fees?
- When load in Finance statement(.csv) file in Payment Tab (marketing fees without Order No).
- System will post to Sales CN (Transaction Fee) and Customer Refund.
How system handle Reversal Item Price and Adjustment Item Charge?
- System will Delete the CN once load payment file(if the lazada payment release more than Outstanding Invoice amount)
How system handle for first release payment in negative due to shipping fees under charge customer?
- When load payment, once release amount is in negative, system will delete earlier Invoice, and raise CN(amount will be exactly same as Payment file) and Refund.
- When 2nd payment(Adjustment), if the amount is in negative, append to CN and Refund, if in positive, will raise Invoice(Adjustment value) and Payment.
Why the Invoice Amount is changes once Payment is loaded?
- It due to Shipping Fee updated.
- Lazada actual Shipping Fee only known after Payment is Loaded.
What is the Claim Field for & What GL Account to Set?
- This only use when there is Damage Claim from Lazada.
- You can create New Account under Sales as it part of Sales too.
Load Payment shown Status As Payment ref id not found
- It mean Lazada not yet release the payment to Seller & SQL will not posting without payment ref ID.